Essential Duties
- Greets showroom customers and determines the nature of their visit.
- Directs customers to the correct department, notifies the appropriate person that a customer is waiting and introduces the customer to appropriate employee.
- Takes thorough message if phone is not picked up and communicates messages to the appropriate parties in a timely manner.
- Creates all stock cards for new vehicles.
- Prepares and handles all Dealer Trades.
- Records all dealer trades on a master control log for the month.
- Printing and monitoring Advanced Invoices for incoming vehicle inventory.
- Enter all New Vehicle inventory into CDK with proper status codes.
- Reporting New Vehicle Sales.
- Enter any claims for new vehicles.
- Waits on customers at cashier window.
- Receipts in money from customers
- Processes titles and registration through computer system with State of MI.
- Assists with other clerical duties as requested.
- Cross-train other office personnel in the event of your absence
- Maintains a professional appearance.
- Other tasks as assigned.
Essential Duties:
*Maintains a professional business appearance.
*Maintains a Positive Attitude!
*Maintains appearance of New and Used Vehicle lot.
*Stays up to date and certified on all courses and qualifications specified by Ford Motor Company and assigned by Dean Arbour Ford.
*Stays current and understands the Federal, State and local laws which govern retail auto sales.
*Keeps up to date on all changes in product, product technology, features, accessories and incoming inventory.
*Approaches, greets, and offers assistance or direction to all customers who enter the showroom or dealership lot.
*Turns over every customer to the Sales Manager.
*Prepares sold vehicles for customer delivery (fills gas, ensures all features are operational, etc.)
*Delivers vehicles to Customers, ensuring that the Customer understands all features, warranty and paperwork.
*Daily phone calls for sales prospects
*Follow up on all post delivery items
*Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
*Reviews and analyzes goals set and what has been met daily, weekly, monthly and yearly. Determines how to better utilize time more effectively to reach said goals.
*Other tasks assigned.
*Must have a Valid Driver's License
*Must have a clean driving history
EXPRESS LUBE TECHNICIAN/MANAGER
Functions as a skilled entry-level service express lube technician who is able to perform preventative maintenance such as oil changes, tire rotations, filter changes, multi-point inspections and other tasks as assigned, while managing the quick lube. Must have customer service skills and get customers in and out of the Express lane in a timely fashion. Must be willing and eager to learn and work well with others in a team setting. We are willing to train. Room for advancement opportunities. Mechanical / Automotive background is preferred. Starting pay is based on experience!
Essential Duties
- Communicates with the Service Advisors regarding the status of the service work being done.
- Communicates well with customers about the status of vehicle work being done.
- Communicates with parts department and Service Advisor to obtain needed parts.
- Examines assigned vehicle to determine if further safety or service work is required or recommended.
- Documents all work performed and recommended on the repair order.
- Keeps shop area neat and clean.
- Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
- Operates all tools and equipment in a safe manner.
- Reports any safety issues immediately to management.
- Manage and run the Quick Lube, handles cash drawer daily.
- Waiting on customers with a great attitude!
- Follow all company safety procedures and policies
- Great customer service skills.
- Other tasks as assigned.